FAQ
Do you provide International delivery?
Currently, we do not offer international shipping/delivery.
How do I ignite the El Hefe Smudge Pot?
To ignite your El Hefe Smudge Pot, start by removing the regulator cap at the base and opening the lid on top of the stack. Carefully pour fuel through the regulator hole, then ignite the fuel using a grill gun or propane torch through the same hole. Monitor the flame as it moves up the stack. Once established, place the regulator cap back over the opening. To operate the smudge pot, it's recommended to keep one or fewer holes open on the regulator.
How do I shut it off?
To turn off your El Hefe Smudge Pot, use gloves or a tool to close all the holes on the regulator cap, and then close the lid on top of the stack. This will extinguish the fire.
How do I track my order?
We use UPS as our primary shipping carrier. Once your order is processed and shipped, you will receive an email with the UPS tracking number for monitoring your package's delivery progress. For further inquiries about your delivery, feel free to contact us.
How much area does it heat?
The El Hefe Smudge Pot has a heating range of approximately 15 feet in radius. This may vary based on factors such as regulator openness, fuel type, outside temperature, and elevation.
How do I fill and refill it?
To add fuel, remove the regulator cap and pour in the fuel. For refilling, ensure the smudge pot is turned off and cooled down. Close the regulator and the lid on top of the stack. Wait for approximately 45 minutes for the smudge pot to cool down before refilling.
How long does it heat?
The heating duration varies based on external temperature, fuel type, regulator settings, and elevation. Using two open holes and diesel fuel, expect around 1.5 to 2 hours of heating per gallon.
What is the fuel capacity?
For optimal performance, start with at least 5 gallons of fuel, though starting with 7 gallons is ideal. The El Hefe Smudge Pot has a fuel capacity of 7-8 gallons.
What material is it made of?
The El Hefe Smudge Pot is constructed with high-quality galvanized steel.
How many versions of Smudge Pots are available?
Presently, we provide three variants of El Hefe Smudge Pots:
El Hefe Smudge Pot with Heat Dish
El Hefe Smudge Pot with Heat Dish and Stand
Are there any enhanced accessories available for Smudge Pots?
Currently, we offer several upgrades for El Hefe Smudge Pots:
Do you provide bulk discounts for substantial orders?
Certainly, we facilitate wholesale orders and inquiries. Kindly visit our Wholesale Inquiry page and fill out our Wholesale Inquiry Form and email it to sales@elhefesmudgepot.com
Are you presently seeking distributors for your products?
Yes, indeed! If you are interested in becoming a distributor for our products, kindly visit our Distributor Opportunities page. You can submit the Distributor Inquiry form by emailing it to sales@elhefesmudgepot.com. We look forward to hearing from you!