Return Policy

Return Policy:

Our team at El Hefe Smudge Pot wants to ensure your complete satisfaction with every purchase. Should you need to initiate a return, kindly email us at sales@elhefesmudgepot.com within 30 days of your purchase to obtain an RMA (Return Merchandise Authorization) number.

To qualify for a return, please ensure the item is unused, in its original packaging, and in resalable condition. It's important to note that a 15% restocking fee is applicable, and the customer is responsible for covering the return shipping costs.

Refunds may take up to 2 billing cycles to be processed and appear on your statement. In the event that you receive a damaged or defective item, please contact us for an RMA number, and we will provide a prepaid return shipping label.

We highly value your business and are committed to addressing any concerns you may have. Don't hesitate to reach out if you have questions or need assistance.

Exceptions to Our Return Policy:

1. Defective or Damaged Items: If you receive an item that is defective or damaged, please contact us immediately. We will provide an RMA number and arrange for a refund or exchange. In such cases, the customer will not be responsible for the return shipping costs.
   
   
2. Exchanges: Unfortunately, we do not currently offer exchanges. If you wish to exchange an item, please initiate a return following our standard return process and place a new order for the desired item.

We appreciate your understanding and cooperation. If you have any further questions or concerns, feel free to get in touch with us.